Cancellation & Refund Policy

Cancelling a subscription

You can cancel your subscription at any time from your account page. Cancellation takes effect at the end of the current billing period: you keep full access until that date, and you are not charged again after it. There is no cancellation fee.

Refunds

Subscriptions are billed in advance for each period. Except where required by applicable law, payments already made are final and non-refundable: subscription fees for the current period are not refunded on cancellation, and usage-pack credits, whether or not consumed, are non-refundable. Unused usage-pack credits do not expire and remain available while your account is open.

If you believe you were charged in error (for example a duplicate charge or a charge after cancellation took effect), contact us within 30 days of the charge and we will investigate and, where the charge was our error, refund it to your original payment method.

How refunds are processed

Approved refunds are issued to the original payment method via the payment processor used for the charge (Razorpay for INR payments, Dodo Payments for international payments). Processors and banks typically take 5 to 10 business days to credit the amount after we approve a refund.

Contact

For any billing question, cancellation help, or refund request, email us at hello@piercode.com with “Billing” in the subject line. We respond within 7 days.